Rug Decor Benefits
Rug Decor Lowest Price Guarantee
Rug Decor will not knowingly be undersold. If you find a lower price from any continental U.S. store or website on the identical item at any time during the 30 days following purchase, we will refund the difference plus an additional 10% of that difference. Just let us know exactly how and where you found the lower price, and we will issue you a refund. If you have not yet made a purchase, please e-mail or call with where you found the lower price, and we will assist you with your purchase at the Price Guarantee adjusted price. Online auctions, clearance rugs, rugs that are discounted or free as a result of a multiple rug purchase promotion (i.e., “buy one, get one free”), and "factory seconds" and off-quality rugs are excluded from this Price Guarantee.
Free Shipping
Shipping is Free to Anywhere in the Contiguous USA!
The price on the screen is all you pay to get a rug shipped to your home. Orders shipping to Alaska, Hawaii, and US Territories will have additional shipping charges. Usually an extra $50 per item will get it to those areas by FedEx. Customers must approve all extra charges before anything is charged to their credit card - and before their rug is shipped. International orders will have additional shipping charges.
How Long Does Shipping Take?
Rugs are shipped UPS, Airborne, or FedEx Ground. Please allow 2-3 weeks for delivery. Rug Decor cannot guarantee delivery times. Your order will be processed and shipped as quickly as possible, however, once it is in the hands of UPS, DHL, or FedEx we no longer have any control.
Easy Returns
You have 15 days after delivery to notify us by phone or email of your intent to return or exchange your purchase. We will reply with a return authorization number and clear shipping instructions for you. Never ship your rug without our return authorization. You will be responsible for the full shipping cost for returning the rug to its original point of origin. Credit card payment will be refunded after the returned rug is received and inspected and found to be in “like new” condition.
We cannot offer returns on opened rug pads.
You may also return your rug to the most convenient Rug Decor store location, but all returns must still be within the 15 day time period. You will still be responsible for return freight to the original point of origin, which may not be the store. Credit card refunds are done centrally and may occur up to two business days following a return to a Rug Decor store.
We do not charge a restocking fee on any rug that is returned pursuant to our terms and instructions! Return shipping cost to the original point of origin will be charged.
No Sales Tax
When shopping online with Rug Decor, the prices you see are the total prices you pay.
